Frequently Asked Questions

  • How long does processing take?
    All items are made to order and individually pressed by hand. Please allow 5–7 business days for processing before your order ships.

    How long does shipping take?
    Once shipped, most domestic orders arrive within 3–5 business days, depending on your location.

    How much is shipping?
    We offer a flat rate shipping fee at checkout. Orders over the free shipping threshold (if applicable) will automatically qualify.

    My tracking says “Delivered” but I don’t have my package.
    Once a package is marked delivered by the carrier, we are not responsible for lost or stolen items. Please contact your local carrier for assistance.

  • Do you offer rush orders?
    Yes. We offer a limited number of rush order slots each week.

    Rush orders receive priority production with a reduced processing time of 2–3 business days, plus expedited 1–2 business day shipping once your order has shipped.

    How do rush orders work?
    When you select Rush Processing at checkout, your order moves to the front of our production queue. Once completed, it will ship via expedited delivery.

    Can I select expedited shipping without rush processing?
    No. Expedited shipping is only available with Rush Processing. Standard orders follow our regular 5–7 business day production timeline.

    Is delivery guaranteed by a specific date?
    While we prioritize rush orders and ship them via expedited service, we cannot guarantee specific delivery dates due to carrier delays or circumstances outside of our control.

    How much does Rush Processing cost?
    Rush Processing includes priority production and expedited shipping. Pricing is displayed at checkout when available.

    Rush availability may close during high-volume periods.

  • Do you accept returns or exchanges?
    Because all items are made to order, we do not accept returns or exchanges for sizing issues or buyer’s remorse.

    What if my item arrives damaged or incorrect?
    If your order arrives damaged, defective, or incorrect, please email orders@problemsolversbrand.com within 7 days of delivery with your order number and clear photos of the issue. We’ll make it right.

    What if I ordered the wrong size?
    Please review the size chart carefully before purchasing. We recommend measuring a favorite sweatshirt at home for comparison.

  • How do your crewnecks fit?
    Our crewnecks feature a classic unisex fit and run true to size for most customers.

    What sizes are available?
    Adult sizes S–4X and youth sizes XS–XL are available.

    How are the designs applied?
    Each garment is individually pressed using high-quality DTF transfers for a durable, clean finish.

    Will my sweatshirt look exactly like the photos?
    Minor variations in placement or finish may occur as part of the handcrafted production process. Some images may be digital mockups used to preview colorways.

  • How should I wash my sweatshirt?

    To maintain print quality:

    • Wash inside out

    • Use cold water

    • Tumble dry low or hang dry

    • Do not iron directly on the design

    Proper care will help preserve the longevity of your garment.

  • Why is “Atlanna” spelled that way?
    “Atlanna” reflects how the city is pronounced locally. It’s a cultural nod — if you know, you know.

    What does Community Ambassador mean?
    Community Ambassador represents individuals who lead where they stand and take responsibility for the impact they make locally.

    Will you expand to other cities?
    Yes. The Community Ambassador Collection is designed to expand city by city.

    Are your products sustainable?
    Our made-to-order production model reduces overproduction and waste. We produce intentionally and press each garment only after it’s ordered.

  • Still have questions?

    Email us at hello@problemsolversbrand.com and we’ll respond within 1–2 business days.